All of our Oak Leather items are made by hand. We follow a made to order production schedule so we only make what’s needed and create less waste. In this way we follow an ethos of sustainable slow fashion. If something you have ordered is in stock, it will be delivered to you sooner. But if it is not in stock, then we ask clients to please allow between 7 and 14 working days for their order to be delivered.
Shipping Rate:
We ship all our products nationwide in South Africa at no additional cost.
Our Courier Service:
We use The Courier Guy to deliver all orders. Please send us your physical address as our courier does not ship to a PO Box.
Returns and Refunds:
Every piece is handmade for you, so we don’t offer cash refunds. If your order arrives damaged or faulty, message us within 7 days with photos and we’ll repair, remake or replace it, or give you store credit.
Our Repair Promise:
We build our handmade leather goods to last, and we stand behind them. If a zip, strap, seam or stitching gives in, send the item back to us and we’ll fix or replace the affected part at no charge. You arrange and pay for the courier both ways. Permanent damage, and damage caused by misuse, can’t be repaired. Our shoes and cotton clothing are made by other South African companies we’ve carefully chosen, so they are not covered by this promise.
Please also note that we do not offer returns or exchanges on sale items. If you have any additional questions, please do not hesitate to contact us on WhatsApp 072 736 6120 or at admin@oakleather.co.za.