Refund policy

Every piece is handmade for you, so we don’t offer cash refunds. If your order arrives damaged or faulty, message us within 7 days with photos and we’ll repair, remake or replace it, or give you store credit.

Our Repair Promise
We build our handmade leather goods to last, and we stand behind them. If a zip, strap, seam or stitching gives in, send the item back to us and we’ll fix or replace the affected part at no charge. You arrange and pay for the courier both ways. Permanent damage, and damage caused by misuse, can’t be repaired. Our shoes and cotton clothing are made by other South African companies we’ve carefully chosen, so they are not covered by this promise.

Please also note that we do not offer returns or exchanges on sale items. If you have any questions, WhatsApp us on 072 736 6120 or email admin@oakleather.co.za.